2007 TRA SURVEY RESULTS Index
Individual survey results listed below are portable data format (pdf) documents. You will need Acrobat Reader to open or print these documents. If you do not have Acrobat Reader, click here to download this free program. Alberta Finance, Tax and Revenue Administration (TRA), conducts an annual survey to determine the level of satisfaction with its administration of the tax and rebate programs and with the costs to comply with the relevant legislation. The survey also provides space for comments and suggestions. Overall results of the surveys are included as performance measures in Alberta Finance's business plans.
Selection of Participants for Surveys TRA uses a random selection tool to send surveys to a portion of the registrants in each tax or rebate program that has a population exceeding 100. Surveys are also sent to all registrants in each tax or rebate program that has a population of 100 or less. The names of the persons to whom the surveys are sent is kept confidential and no marks or codes are placed on the surveys to trace the respondent’s identity. In this year’s survey, the participants were asked to rate their level of satisfaction with factors relating to TRA’s service. A six-point response scale was used to measure the level of satisfaction with each factor. The scale included 6 Very Satisfied, 5 Satisfied, 4 Somewhat Satisfied, 3 Somewhat Unsatisfied, 2 Unsatisfied and 1 Very Unsatisfied. The level of satisfaction is expressed as “percentage satisfied”, which is the percentage of respondents that indicated a degree of satisfaction. Using the six-point response scale, the “percentage satisfied” is the sum of the Very Satisfied, Satisfied and Somewhat Satisfied responses expressed as a percentage of all responses received for the question. If fewer than five people in a particular tax or rebate program answered a question, the result was not considered to be statistically relevant and was therefore not shown for that particular program. However, those answers were included in the All Programs Combined results that summarize responses for all tax or rebate programs.
Survey Results and Comments by Program For each program, the survey results for certain factors are presented in bar graph form on a three-year comparative basis in the following pdf files. A summary of comments regarding the program is also included in the pdf files.
Satisfaction with Service by Program
TRA Response to Survey Results Because the survey questionnaires do not identify the respondent, those who would like a response from TRA to questions, comments or suggestions are asked to provide contact information. In such cases, the staff responsible for conducting the survey forwarded only the respondent's question, comment or suggestion and contact information to the appropriate TRA area for response. The results, comments and suggestions are compiled by the staff conducting the survey and summarized for TRA. After review, TRA develops an action plan to address the issues raised. For further information about the TRA survey, or about actions taken or planned for the future, telephone the Director, Tax Services at (780) 427-9425, or send your request to TRA by letter, fax or e-mail (tra.revenue@gov.ab.ca).
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